Refund Policy 2

 

CANCELLATIONS AND MODIFICATIONS

On average we process our orders within 2 business days and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at info@silhouette-vases.com to see if a modification can be made.

DAMAGED ITEM

If you received a damaged item, please report to info@silhouette-vases.com with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

REFUNDS

To be eligible for a refund, you must return your order within 14 days of receiving your order. Once your return is received and inspected, your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Note: Shipping fees (if any) and transaction fees are non-refundable.

DELAYED SHIPMENTS 

We do not offer refunds for delayed shipments unless it has been 50 days since you ordered. 

SHIPPING COSTS

You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.

In these situations, we are able to reship the item back to you, but only if you cover the shipping costs. 

If you have any further questions, please contact info@silhouette-vases.com